Articles on Business Telephone Systems and Telecom Services by Steve Norris

Business Phone System Articles | Dallas | Ft. Worth, TX

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Independent Telecom Agents - The Top 10 Reasons Companies Use Them Ever increasingly, businesses are choosing to get their telecom services from independent agents instead of direct reprentatives. We look at the top 10 reasons why we see this shift occurring in the marketplace today.

Voice PRI - Is It Right For My Business? For midsize businesses, a time will come when they will be asked about moving to a Voice PRI with their next service provider change or phone system change. How does a business decide if a Voice PRI is right for them? Let’s take a look at some of the unique benefits of PRI, and what they can mean to your business.

Toll Free Numbers - Why Does My Business Need One? Since 1967, companies have used Toll Free numbers to provide a way for their clients and potential clients to call them at no charge. As the telecommunications and telecommunications hardware market has become more sophisticated, this service has taken on an expanded and altered role. We take a look at what businesses used this service for, what they use it for now, and why it is a tool your business cannot be without.

Toll Free Numbers and Advanced Routing Would you like to have a single phone number represent your entire organization? Whether your organization is regional, statewide, across several states, nationwide or world wide, advanced call routing with Toll Free numbers can give your organization the power and simplicity to operate on a single Toll Free number, even with thousands of locations.

Foreign Exchange Numbers – Appearing Local for Increased Profits Many businesses want and need to expand their services into additional markets to increase revenues, but they are not sure of the best way to accomplish it. Do they add another brick and mortar location and the associated overhead and headaches that come with it? Do they go the costly route and buy an existing business and take over the customer base while implementing their proven systems? How do you manage additional staff from afar? Will you need to relocate some of your top people? One successful method that businesses have implemented over the years to minimize risk and increase profits is to use foreign exchange numbers.

Call Center Software - Does My Business Need It? Ten years ago a business would absolutely not consider owning Call Center Software for their business telephone system unless they had a true call center environment. The cost was absolutely prohibitive for any other application, but with recent technology advancements it’s time to ask, “Should I be using Call Center Software for my company?” The financial case for doing so is overwhelming in several new market niches.

IP SoftPhone Scraping Increases Call Efficiency As remote IP Soft Phones become more common and more popular, one feature stands out as a user favorite. Scraping. Scraping is the ability to highlight a telephone number on your computer or laptop screen, whether it appears on the web, a document, or in a program, right click on the highlighted number, and have the telephone number dialed automatically for you automatically!

Business Telephones - What are my Leasing Options? For numerous companies, paying cash for a large purchase such as a new business telephone system is simply not in the budget. In the absence of that option, companies turn to equipment leasing to provide the technology their company needs. There are several "Lease" options or flavors to choose from. Let's cover the three most common....

Buy a New Telephone System or Upgrade the Old One? 5 Major Questions You Have to Ask! At some point, every business will inevitably face the necessity of evaluating new business telephone system technology. Does it make more sense to upgrade the old system, or should I buy new? That is one loaded question that requires a loaded answer.

Re-Bill for Your Time Using Account Codes Do you ever get tired of giving away free advice to clients over the phone? Do your clients think that if they call you via telephone instead of coming in to your office that they won’t be billed for your consulting time? If this is an issue for your company, then consider using account codes to accurately re-bill your clients for your valuable time spent consulting over the phone.

Is Automated Attendant Killing My Business? A customer’s first contact with an organization is often by telephone. What impression does your company give over the phone, and is it killing your business?

Use Voice PRI to Eliminate Excess Analog Lines Does your thriving business still operate on numerous analog lines in addition to your Voice PRI? Do the monthly charges seem to add up month after month after month, and you wonder why you even still have them? Did you know you can get rid of nearly all of your old analog line technology when implementing a Voice PRI, and eliminate those excess costs?